Terms of Service

2.1) United States only

The Service is intended for users in the United States and is focused on the Dallas–Fort Worth (DFW) area. We make no representation that the Service is appropriate or available outside the U.S. or outside DFW.

2.2) Age

The Service is not directed to children under 13. By using the Service, you represent that you are at least 13 years old. Important: Many housing, leasing, and contractual actions generally require you to be at least 18 (or otherwise have legal capacity). If you are under 18, you may use the informational portions of the Service, but any lease or legally binding housing transaction is between you and the relevant third party (property/manager/agent/brokerage) and may require a parent/guardian or other legal authority.

3.1) Our role: information + introductions

Dallas Apartment Helper provides (a) an apartment-finding quiz and preference capture, (b) informational recommendations based on your inputs and other information available to us, and (c) where you request it, introductions to third-party real estate partners (including licensed agents and brokerages) who may provide apartment locating services.

3.2) We are not a party to your lease or any housing contract

Any lease, application, deposit, fee, or other housing transaction is between you and the relevant third party (property, property manager, landlord, brokerage, or agent). We are not a party to any lease or contract you enter into, and we do not control third parties' inventory, availability, pricing, specials, policies, or outcomes. This structure is similar to third-party transaction disclaimers commonly used by service intermediaries.

3.3) No guarantee of results; informational only

Recommendations and other outputs are informational only. We do not guarantee:

• availability of any unit, floorplan, or property,
• accuracy or completeness of pricing, specials, concessions, fees, unit features, or amenities,
• that any recommendation will match your preferences,
• that you will be approved for a lease,
• that any partner/agent will achieve any particular result.

You use the Service at your own risk.

3.4) Fair housing and lawful use

You agree not to use the Service to engage in, encourage, or facilitate unlawful discrimination in housing. Partners and properties are expected to comply with applicable fair housing laws; however, each partner/property is responsible for its own compliance and practices.

4.1) Licensed partners

Our "Partners" may include licensed real estate agents, brokers, brokerages, apartment locating services, and other third parties.

4.2) Compensation

You acknowledge and agree that we may receive compensation (including referral fees and/or commissions) from Partners and/or other third parties in connection with introductions, leads, or completed transactions (e.g., if you lease an apartment). Compensation may influence which Partners we work with, and may influence aspects of how we operate the Service (for example, prioritizing relationships with Partners who reliably serve customers). You are not obligated to work with any Partner, and you are free to pursue apartments through any method you choose.

4.3) Partners act independently

Partners are independent third parties. We do not control and are not responsible for:

• Partners' advice, actions, omissions, licensing status, availability, communications, or services,
• negotiations, applications, approvals/denials, pricing, terms, or fees,
• disputes between you and any Partner, property, or provider.

This allocation of responsibility is aligned with common "not responsible for third-party disputes" language used by intermediaries.

5.1) General communications

By providing your email address and/or phone number, you consent to receive communications from us and/or our Partners relating to:

• your request for recommendations,
• your request for apartment locating/agent services,
• follow-ups, scheduling, and service administration,
• marketing and promotional messages (where permitted by law and consistent with your choices).

5.2) SMS/text messaging

If you provide a phone number, you authorize us and/or Partners to contact you by call and text (including through automated technology where permitted) at that number for service-related purposes and, if applicable, marketing. Opt-out: Reply STOP to opt out of marketing SMS. Standard message and data rates may apply. Opt-out keywords and processes may vary by provider/platform.

5.3) Partner communications

You understand and agree that requesting introductions or agent help may result in Partners contacting you by phone, SMS, and email. You can always choose not to engage, but we are not responsible for a Partner's independent communications practices.

5.4) No obligation to monitor or record

We may (but are not obligated to) monitor communications for quality, training, fraud prevention, or dispute resolution where lawful. Not all communications are monitored or retained.

6.1) User Content

"User Content" includes quiz responses, preferences, free-text entries, and any other content you submit through the Service.

6.2) Accuracy of your inputs

You agree to provide accurate and current information. If you provide incomplete or inaccurate information, your recommendations may be inaccurate or irrelevant.

6.3) License to use User Content

You retain ownership of your User Content. However, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, host, store, reproduce, modify, create derivative works from (for formatting/processing), publish, display, and distribute your User Content as necessary to operate, improve, and provide the Service, including sharing with Partners when you request introductions or assistance.

6.4) Prohibited User Content

You agree not to submit User Content that:

• is illegal, fraudulent, or misleading,
• infringes intellectual property or privacy rights,
• contains malware or harmful code,
• is obscene, threatening, harassing, or hateful,
• violates applicable law or encourages unlawful conduct.

8.1) Our IP

The Service (including its design, text, graphics, logos, trademarks, user interface, compilation, software, and all underlying technology) is owned by Dallas Apartment Helper and/or its licensors and is protected by intellectual property laws.

8.2) Scoring model and outputs

Our scoring model, recommendation system, and related methodologies are proprietary. You may view and use the outputs for your personal apartment search, but you may not reproduce, resell, or commercially exploit them.

8.3) Limited permission

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use.

8.4) Feedback

If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation.

10.1) Availability

We try to keep the Service available, but we do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or circumstances outside our control.

10.2) Changes

We may modify or discontinue the Service (in whole or part) at any time.

10.3) Suspension/termination

We may suspend or terminate your access at any time if we believe you violated these Terms, used the Service unlawfully, or created risk for us or others.

15.1) Informal resolution first

Before starting arbitration or court proceedings, you agree to contact us at hello@dallasapartmenthelper.com and provide a brief description of the dispute and your requested resolution. The parties will attempt in good faith to resolve the dispute within 30 days.

15.2) Binding arbitration

Except as stated in Section 15.4 (exceptions), any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, and governed by the Federal Arbitration Act.

• Location/format: Arbitration will take place in Dallas County, Texas, unless the parties agree to remote proceedings.
• Arbitrator authority: The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court may decide issues relating to the scope of the class action waiver.

15.3) Class action waiver

YOU AND DALLAS APARTMENT HELPER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

15.4) Exceptions: small claims and injunctive relief

Either party may:

• bring an individual claim in small claims court (if it qualifies), or
• seek injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened misuse of intellectual property, security breaches, fraud, or unauthorized access.

15.5) Arbitration fees

Arbitration fees and cost allocations will be determined by AAA rules and applicable law. If you are an individual consumer, AAA rules may reduce or reallocate certain fees; we will comply with those requirements.

15.6) Jury trial waiver

TO THE EXTENT ANY CLAIM IS LITIGATED IN COURT (INCLUDING FOR INJUNCTIVE RELIEF OR TO ENFORCE AN ARBITRATION AWARD), YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL.

15.7) Opt-out right

You may opt out of arbitration and the class action waiver by sending an email to hello@dallasapartmenthelper.com within 30 days of first accepting these Terms, stating your name, email, and a clear request to opt out of arbitration. If you opt out, disputes will be resolved in court as described in Section 16 (Governing Law/Venue). (Offering an opt-out is commonly used to strengthen enforceability of arbitration provisions.)

19.1) Entire agreement

These Terms (together with the Privacy Policy) constitute the entire agreement between you and us regarding the Service.

19.2) Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

19.3) No waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

19.4) Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

19.5) Electronic notices

You consent to receive notices and communications electronically, including via email and postings on the Site.